Terms & Conditions – LandRegistryDeeds.org

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1. About These Terms

These terms and conditions apply to your use of the website www.landregistrydeeds.org and to any services you purchase through it. By placing an order with us, you agree to be bound by these terms.

Our service allows you to request copies of official HM Land Registry documents (such as the Title Register and Title Plan) via an easy-to-use online process.

Please read these terms carefully before placing an order.

2. Who We Are

We are LandRegistryDeeds.org, an independent third-party document ordering service. We help individuals, businesses, and organisations request official HM Land Registry documents conveniently online.

We are not affiliated with:

  • HM Land Registry
  • HM Government
  • Department for Work and Pensions (DWP)
  • HMRC
  • Or any official UK government department or agency

To access HM Land Registry directly and submit applications without our service, please visit:
👉 https://www.gov.uk/government/organisations/land-registry

3. Contacting Us

Email: info@landregistrydeeds.org
We may contact you via the email or phone number provided at the time of your order.

4. Our Service

Through our website, you can request:

  • Title Register
  • Title Plan
  • Other Land Registry-related documents (as listed on our site)

We process your order, submit it to HM Land Registry on your behalf, and send the resulting documents to you via email.

Turnaround time is typically within 1 working day (Monday–Friday) for digital records.

If HM Land Registry holds only paper records, we will request a hard copy and post it to you, with updates via email.

5. Eligibility & Order Process

To use our service, you must:

  • Be at least 16 years old
  • Provide accurate, complete information when placing your order

A contract is formed when:

  1. You agree to our terms by ticking the consent box;
  2. You make full payment; and
  3. We issue an order confirmation via email.

If we cannot accept your order (e.g. due to incomplete details, suspected misuse, or unavailable records), we’ll notify you and refund your payment.

We reserve the right to reject any order at our sole discretion.

6. Acting on Behalf of a Third Party

If you submit a request on behalf of another person, you confirm that:

  • You have their full consent to do so;
  • They would be eligible to request the documents themselves; and
  • All provided information is accurate and lawful.

7. Waiver of Cooling-Off Rights

By placing an order, you agree to immediate processing of your request. This means you waive your right to the standard 14-day cooling-off period under the Consumer Contracts Regulations.

Once we begin processing your order, no cancellation or refund is permitted, except where required by law or under these terms.

8. Delivery Times & Process

  • Orders are reviewed and submitted to HM Land Registry during business hours (Mon–Fri).
  • Most electronic documents are returned to you within 24 hours of ordering.
  • If records are only available by post, we will notify you and confirm when dispatch is made.

We are not responsible for delays outside our control, including:

  • Incomplete or incorrect order details
  • HM Land Registry delays
  • Postal delays for paper records

9. Changes or Corrections

If you need to correct or amend your order, contact us as soon as possible. We will inform you if the change is possible and whether additional fees apply.

If we identify an error in your application, we may contact you to correct it before proceeding.

10. Suspension or Cancellation of Services

We may suspend or cancel your order if:

  • You fail to provide required information;
  • Payment is not received;
  • We suspect fraudulent or unlawful activity;
  • The documents are not available through HM Land Registry.

If your order is suspended or cancelled, and it has not yet been processed, you may receive a refund. If your documents have already been submitted or retrieved, no refund will be given.

11. Refund Policy

Refunds will only be issued if:

  • We are unable to provide the documents (e.g. property not registered);
  • A payment error occurred;
  • We cancel your order before processing begins.

We cannot offer refunds for:

  • Mistaken orders
  • Change of mind
  • Errors caused by inaccurate information you provided

12. Pricing & Payment

  • All prices are clearly stated on the order page.
  • Payments must be made in full at the time of ordering via accepted payment methods on the website.

If a pricing error occurs that is obvious and should reasonably be recognised as such, we may cancel the order and refund you in full.

13. Limitations of Liability

We are responsible for foreseeable loss or damage directly caused by us. We are not liable for:

  • Delays caused by third parties or incorrect data
  • HM Land Registry’s inability to locate or supply documents
  • Loss of business, profit, or opportunity
  • Any indirect or unforeseeable losses

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other matter where exclusion would be unlawful.

14. Use of Personal Information

Your data is handled in accordance with our Privacy Policy and Cookies Policy.
We never share your personal details outside of what’s required to process your application.

15. General Legal Terms

  • These terms are governed by English law
  • You may bring proceedings in the English courts (or other UK jurisdiction if applicable)
  • Each clause of these terms operates separately; if one is found unlawful, the rest remain valid
  • We may transfer our rights and obligations to another party
  • This contract is between you and us – no other person has rights under it
  • If we delay enforcing the contract, we may still enforce it later
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