At LandRegistryDeeds.org, we are committed to protecting your personal information and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable privacy laws.

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website or use our services.

1. Who We Are

LandRegistryDeeds.org is an independent private service that assists customers in obtaining official Land Registry documents, such as Title Registers and Title Plans.

We are not affiliated with HM Land Registry or any UK Government department. You can access government services directly at: https://www.gov.uk/government/organisations/land-registry

2. Information We Collect

We collect and process the following personal data when you use our site or services:

a) Information You Provide Directly:

  • Full name
  • Email address
  • Phone number (optional)
  • Property address or search criteria
  • Billing address
  • Payment information (processed securely via third-party payment processors)

b) Information We Collect Automatically:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on site
  • Cookies and similar tracking technologies (see section 9 below)

3. How We Use Your Information

We use your data to:

  • Process and fulfil your order
  • Communicate with you about your order or enquiry
  • Send you your requested documents via email
  • Improve website performance and user experience
  • Prevent fraud and misuse
  • Maintain legal and regulatory compliance

4. Legal Bases for Processing

We only process your personal data when we have a lawful basis to do so under UK GDPR. These include:

  • Contractual obligation – when you place an order, we process your data to deliver the service
  • Legal obligation – for complying with recordkeeping and regulatory requirements
  • Legitimate interest – for improving our service and protecting against fraud
  • Consent – if you opt-in to marketing communications (you can withdraw at any time)

5. How We Share Your Information

We do not sell or rent your personal data.

We may share your information with trusted third parties for the following purposes:

  • Payment processors (e.g., Stripe or PayPal) – to securely handle your payments
  • Email service providers – to send you documents or updates
  • HM Land Registry – when submitting document requests on your behalf
  • IT and website service providers – for hosting, security, and technical support
  • Law enforcement or regulators – if required to comply with legal obligations or to investigate misuse

All third parties are required to comply with data protection laws and are bound by strict confidentiality obligations.

6. Data Storage & Retention

Your data is securely stored on encrypted servers based in the UK or EEA. We retain your data only as long as necessary to:

  • Fulfil your order
  • Comply with legal obligations (e.g., HMRC record retention)
  • Resolve disputes
  • Enforce agreements

Typically, we retain data for a maximum of 6 years unless a longer retention period is required.

7. Your Data Protection Rights

Under the UK GDPR, you have the right to:

  • Access – Request a copy of the data we hold about you
  • Rectify – Request correction of inaccurate or incomplete data
  • Erase – Request deletion of your data when it’s no longer needed
  • Restrict – Ask us to pause processing your data in certain situations
  • Object – Object to processing based on legitimate interest
  • Data portability – Receive your data in a structured format
  • Withdraw consent – Where we rely on your consent (e.g., marketing), you can withdraw it at any time

To exercise any of your rights, email: info@landregistrydeeds.org

We will respond to all valid requests within one calendar month.

8. Marketing Communications

We will only send you marketing emails if you have explicitly opted in. You can unsubscribe at any time using the link in any of our emails or by contacting us at info@landregistrydeeds.org.

9. Cookies & Tracking Technologies

Our site uses cookies and similar technologies to:

  • Enhance site functionality
  • Analyse website traffic
  • Personalise your experience
  • Remember your preferences

You can control and manage cookie settings via your browser or our cookie banner when you first visit our site.

For more information, please refer to our full Cookies Policy.

10. Data Security

We take data security seriously and use industry-standard measures to protect your information, including:

  • SSL encryption across our website
  • Secure data storage
  • Limited access to your data by authorised staff only
  • Regular security assessments

However, no system is 100% secure. You acknowledge that data transmission over the internet is at your own risk.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before submitting any personal data.

12. Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from anyone under this age. If you are a parent or guardian and believe your child has provided us with information, please contact us.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website. Material changes will be clearly communicated before they take effect.

14. How to Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: info@landregistrydeeds.org
Website: https://landregistrydeeds.org

15. Complaints

If you’re unhappy with how we’ve handled your data, please contact us first so we can try to resolve it.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

🔗 https://ico.org.uk/make-a-complaint/
📞 ICO Helpline: 0303 123 1113

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